IT Service Management (ITSM)/ IT Infrastructure Library (ITIL) Software, Hardware, Services and Research Papers

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Geek-Speak Glossary: A Manager's Guide to IT Terminology by Global Knowledge

March 2007 - (Free Research) This glossary is a guide to the most commonly used and confused IT terms, designed to help managers better communicate with (and understand) their IT staff.

(WHITE PAPER)

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Succeeding with New Procurement Strategies by SAP America, Inc.

March 2010 - (Free Research) Get the results of a 2009 SAP survey in which over 200 procurement executives reveal what procurement strategies are working for their organizations in today's challenging economy and what they envision for the future of procurement. Results are analyzed by industry and company size.

(WHITE PAPER)

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SAP Maps the Corporate Sustainable Future Enterprise-Wide Sustainability Software Comes of Age by SAP America, Inc.

March 2010 - (Free Research) Read this AMR review of how SAP is building a strongly differentiated position in the sustainable software market place – and structuring a compelling platform for growth as the economy recovers and migrates toward a more sustainable and resource-optimized model.

(WHITE PAPER)

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Global business Xchanging shares results of proactive IT operations implementation by BMC Software, Inc.

March 2010 - (Free Research) This webcast explores how IT pros can better align their departments with the scope of the business. Learn how business service management can enhance customer service, improve service availability, and optimise performance of critical systems.

(WEBCAST)

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SAP Consulting: Full Project Management and Implementation Services by SAP America, Inc.

March 2010 - (Free Research) Need complete yet costeffective project management and implementation services for your SAP® software? SAP Consulting brings the know-how, commitment, and resources you need to succeed. Our certified consultants are second to none and backed by the vast, global resources of the SAP Services organization.

(WHITE PAPER)

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Winning with HP Integrity Servers for SAP with Windows Server 2003 by Arrow ECS HP Group and Intel

October 2007 - (Free Research) Companies face numerous challenges when managing and integrating information across enterprise business processes. Companies frequently choose an Enterprise Resource Planning (ERP) solution to fulfill business requirements. The leading ERP applications with the greatest market share are the mySAP ERP and SAP R/3 industry solutions from SAP AG.

(WHITE PAPER)

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Service Management from Reactive to Proactive IT Management by CA and PSR Associates, Inc.

February 2010 - (Free Research) This white paper focuses on companies who are looking to evolve their service management abilities to improve customer service, deliver tangible results to senior management, and improve service delivery to improve business success in these challenging economic times.

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Presentation Transcript: Unified Approach to Managing the Virtual Environment by Forsythe

December 2009 - (Free Research) In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.

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From Virtualization to Cloud by CA

January 2010 - (Free Research) Check out this presentation for information on how virtualization and cloud computing are affecting IT infrastructure as presented by David Kramer, Vice President of Product Management of CA, and Frank Gillett, Vice President and Principal Analyst for Forrester Research.

(WEBCAST)

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Comparing the Total Cost of Ownership of SME On-Premises Business Management Applications and SAP Business ByDesign by SAP

March 2010 - (Free Research) In this document, we analyze the lifetime cost of ownership for a typical on-premises SME business management system and compare it to the cost of an equivalent SAP Business ByDesign implementation.

(ANALYST BRIEF)

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Defend IT, Delight Users and Launch BSM with Network and User Service Alignment by ASG Software Solutions

March 2010 - (Free Research) Find out how implementing user service alignment in your organization allows IT to become a revenue driver, lowers resource costs, maximizes infrastructure utilization, and achieves true BSM.

(WEBCAST)

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Automating Discovery of Applications, Dependencies, and Configurations: Why What You Don't Know Can Hurt You by ASG Software Solutions

March 2010 - (Free Research) Join EMA Research Director Julie Craig and ASG Sr. Director of Solutions Management Ian Rowlands for this informative one-hour Webinar to learn about DDM and how it enables IT to build on existing technology investments.

(WEBCAST)

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The RightScale Cloud Management Platform: Cloud Computing Delivered by RightScale

March 2010 - (Free Research) Cloud computing represents a tidal shift in the way IT infrastructure operates, enabling greater agility and lower costs for companies of all sizes. Learn how RightScale delivers the power of the cloud, whether you need a fast on-ramp or support for complex deployments across multiple clouds.

(DATA SHEET)

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Advance Your Data Management: Reduce Cost and Risk through the effective and efficient Management of Master Data by Atos Origin

November 2009 - (Free Research) Effective and efficient management of master data within the manufacturing sector is a key factor in reducing TCO, providing accurate global spend analysis and improved reporting and decision making. Implementing SAP's Master Data Management solution into an organization enables the backbone of a complete data governance model to be established.

(WHITE PAPER)

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Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel

October 2005 - (Free Research) Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources.

(WHITE PAPER)

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Red Hat Service-Oriented Architecture by JBoss, a Division of Red Hat

July 2009 - (Free Research) Red Hat can alleviate common infrastructure problems by moving organizations toward service-oriented architectures (SOA). High-quality, low-cost, SOA-enabled solutions from Red Hat and JBoss let customers focus their resources on the applications and business processes that differentiate their business and give them a competitive advantage.

(WHITE PAPER)

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Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge

January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.

(WHITE PAPER)

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Redefining the Economics of Networking by Hewlett-Packard Company

February 2009 - (Free Research) This paper provides an overview of the challenges businesses face today and how IT addresses the explicit need to manage network costs, provide choice and flexibility and reduce complexity.

(WHITE PAPER)

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A Developers How to Strategy (Perspective) on Integrating Open Source BI by JasperSoft

March 2009 - (Free Research) This guide introduces JasperSoft's application programming interfaces to product and development managers. Learn how JasperSoft's reporting and analytics enhance the quality and value of all applications through seamless integration without the frustration of home-grown and legacy systems that are far too expensive to develop, manage, and maintain.

(WHITE PAPER)

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Developing Mission Critical Applications with Open Source BI & Enterprise Reporting by JasperSoft

March 2009 - (Free Research) There are several high-quality Open Source BI solutions available today. If you're a BI pro, you've likely evaluated several BI solutions. However, there are new opportunities and still a few limitations with Open Source BI. This paper offers tips on how to evaluate Open Source BI so you can more easily find a solution that meets your needs.

(WHITE PAPER)

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Aperture VISTA and the CMDB: An Enterprise Best Practices Approach by Aperture - An Emerson Network Brand

February 2010 - (Free Research) The last few years have seen significant interest and effort in integrating the many tools large enterprises use to manage their IT infrastructure and applications. Central to this integration effort is the concept of a Configuration Management Database (CMDB). Read this whitepaper to learn a best practices approach.

(WHITE PAPER)

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Presentation Transcript: Mission Critical Computing In NextGen Data Centers by PC Connection in partnership with HP ThinClient

November 2009 - (Free Research) Read this transcript of the "Mission Critical Computing" webcast to learn about changing trends in the data center infrastructure. Discover tools to ensure high availability at a low cost to improve IT performance and find out more about innovations to data center operations to help you remain competitive.

(PRESENTATION TRANSCRIPT)

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CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution

November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers.

(WHITE PAPER)

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Cloudy with a Chance of Management by Zenoss Inc.

March 2010 - (Free Research) In this podcast, learn how to address common cloud computing management issues. Discover which IT management processes work best in cloud computing environments and find out how to reduce the complexity associated with managing applications in the cloud.

(PODCAST)

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Extending CA Wily Application Performance Management to SOA Environments by CA

August 2009 - (Free Research) Read this paper to learn how SOA holds the promise of accelerating application development in support of new business initiatives while at the same time reducing the overall cost of delivering these new products or services.

(WHITE PAPER)

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